Returns

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us after receiving yours.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria: 

Note:

Imossey will not be held liable for any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

International customer must provide a phone number.

If you have other concerns, please contact our Customer Service via email (info@imossey.com) or through submitting a ticket at our website https://imossey.com

Note: Imossey is not responsible for products damaged or destroyed by your pet. Any products damaged or destroyed by your pet does not qualify for a refund.

 

RETURN TO SENDER PACKAGES:

Imossey will not be held liable for packages that are returning to sender. Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

Once the item is received at the warehouse, we can repack, relabel, and reship them however you need to understand that doing so requires an additional cost. 
Processing and shipping cost is usually half the order total.so please be careful on the information that you provide. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. Cancellation Policy

Can I cancel my order(s)?

Yes. Cancellations must be made within 48 hours of order placement. Send us an email within 48 hours and let us know the reason why you wish to cancel your order.

We do not accept cancellation of orders outside the 48 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order.

All refunds will be processed within 24-48 hours before the fund reflects on a customer’s bank account.

Please do not send your purchase back to the manufacturer.